CPI Selection
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Customer Service Advisor
Description:
Location: ReadingSalary: £27-29k Per Annum Basic up to 33k+ OTEHours: 40 Hours Per WeekJob Type: Full timeContract Type: PermanentMy client is a family business and that is just one of the things that sets us apart from other commercial dealerships We are seeking a professional and experienced Service Advisor to join our Reading based Commercial Service Team. Ideally you will have some Customer Service Advisor experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry.You will work Monday to Fridays 40 hours per week and 1 in 3 Saturdays 8.00am to 12 Noon paid at 1.5 in addition to your salary and bonus.Responsibilities: Deal with customer needs face-to-face and over the phone with a professional and friendly approachWork in Progress WIP control for the workshopMOT and service schedulingUpdating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customerClarify for the customer and workshop the basis for the repair - Retail / Warranty / ContractTo promote additional workshop services/repairs where applicableTo identify and add parts to WIPsCheck the account detail and level of credit left, obtain authorisation and obtain order numbers from customersTo ensure parts are ordered/requisitioned once relevant authority is receivedInform customer of outstanding campaigns and arrange for work to be completedTo ensure customer reception area is maintained to a high professional standard at all timesTo order/ arrange sub-contract workTo assist and develop parts sales with the objective of meeting relevant targetsTo cost completed work and raise invoicesTo account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accountsBuild rapport with all staff and customersTo maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standardsTo maintain invoice filing in an accurate, timely and efficient mannerTo ensure up to date knowledge and training on all franchise requirementsTo undertake such other tasks as may reasonably be requiredTo enhance the image and reputation of the company whilst supporting its commercial interestsTo comply with good health and safety practice, all statutory requirements, company policies and standard proceduresThe Perfect Candidate Will Have Excellent customer service skillsExcellent interpersonal, verbal and written communications skillsProven organisational and administration skillsProactive approach to workAble to work to deadlinesProblem solving skillsTechnical knowledgeAnalytical skills including working with statistical and costing informationAbility to work in a fast pace environment and multitask both alone and part of a team More About What Cordwallis Group Can Offer You Multi manufacturer training programmes available - we will support you with your desired career progression level30 Days Annual Leave including Bank HolidaysAdditional leave with service loyalty 3yrs / 5yrs / 7yrs / 10yrsHoliday + Purchase Scheme up to 3 days available to purchaseEmployer pensionFree Class IV MOT per yearMental Health First AidersReferral bonus if you introduce your technician friends £1500Paternity pay - Full 2 weeksCorporate uniform providedCycle to work schemeFree Parking on SiteWorking for a friendly family business
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More About this Listing: Customer Service Advisor
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at CPI Selection located in United Kingdom. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at CPI Selection located in United Kingdom. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.