The Works Staffing Solutions
This listing was posted on Careers4a.
German Speaking Airline Customer Care Advisor
Description:
German Speaking Airline Customer Care AdvisorSalary: £26,000 per annumLocation: Canary Wharf, LondonHours: 40 paid hours per weekShifts: Monday – Friday 8-hour shifts between 7.00am – 6. German Speaking Airline Customer Care AdvisorSalary: £26,000 per annumLocation: Canary Wharf, LondonHours: 40 paid hours per weekShifts: Monday – Friday 8-hour shifts between 7.00am – 6.00pmContract: Full Time, PermanentOur client is collaborating closely with an international airline to assist them with bookings and customer enquiries and are looking for enthusiastic and passionate customer service professionals to join their team.As an Airline Customer Care Advisor, you will play a crucial role in booking and modifying flights for customers, managing baggage, processing claims, and addressing various inquiries. Additionally, you will be instrumental in assisting customers who have missed their flights or experienced cancellations.Your responsibilities will encompass handling incoming calls and emails, as well as making outbound calls, addressing a wide range of airline customer queries. If you possess flexibility, a positive attitude, keen attention to detail, and prior experience in the airline or travel industry, this role may be a perfect fit for you.Main Responsibilities: Assist customers in resolving issues accurately and efficiently.Respond promptly to customer queries via email or phone, delivering a friendly and professional service.Provide comprehensive airline customer service, covering changes, cancellations, lost baggage, complaints, claims, and other inquiries.Demonstrate a high level of accuracy and proficiency in using systems, including Amadeus GDS and Salesforce, for data entry.Contribute to the development and enhancement of processes and operational procedures.Troubleshoot with customers to address concerns effectively.Perform various administrative tasks as required. Skills Requirements: German written and verbal communication essentialProven Amadeus GDS experienceAirline or travel experienceExperience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detailAn effective team player with a “can-do” attitudePassionate about providing great customer care with a friendly personalityA confident and professional telephone mannerSelf-motivated, proactive and able to work on your own initiative In return for your hard work and commitment, our clients offers fantastic benefits, including: Fun and sociable team environment working cultureCompetitive Pension SchemeLife InsuranceEye test vouchers and discountsDiscounted corporate gym membershipInvolvement with local charities and fundraising daysCampaign specific benefits including discounts, incentives and prizesApprenticeship qualifications and career flight path schemesRecognition and reward schemes with Love to Shop Voucher rewardsCycle to work schemeTech scheme
Company:
The Works Staffing Solutions
Posted:
May 9 on Careers4a
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More About this Listing: German Speaking Airline Customer Care Advisor
German Speaking Airline Customer Care Advisor is a Customer Service Customer Care Advisor Job at The Works Staffing Solutions located in United Kingdom. Find other listings like German Speaking Airline Customer Care Advisor by searching Oodle for Customer Service Customer Care Advisor Jobs.
German Speaking Airline Customer Care Advisor is a Customer Service Customer Care Advisor Job at The Works Staffing Solutions located in United Kingdom. Find other listings like German Speaking Airline Customer Care Advisor by searching Oodle for Customer Service Customer Care Advisor Jobs.