The Talent Hub
This listing was posted on Careers4a.
Customer Relations Manager
Description:
Customer Relations Manager – Borehamwood, HertfordshireSalary: CompetitiveHours: Monday to Friday, 37.5 hours per week Job type: PermanentCome and make a difference with the team at Westgate Healthcare #CareWithUsAtWestgateWestgate Healthcare is a family-run, award-winning care home group with 8 care homes across London, Essex, Herts and Bucks with further developments in the pipeline. We are incredibly proud that all of our inspected care homes are rated either ‘Good’ or ‘Outstanding’ by the independent care regulator, the Care Quality Commission.We now have a very exciting opportunity for an experienced and proactive Customer Relations Manager to join our team on a full-time, permanent basis for our newest development, set to open its doors in early 2025Nestled in the heart of Borehamwood in Hertfordshire, Meadowbrook Care Home combines modern design with a warm and welcoming atmosphere. Boasting 75 private rooms and luxurious communal spaces, Meadowbrook is tailored to meet the unique needs of residents in a tranquil and secure environment.The successful candidate will be responsible for marketing our new luxury care home, generating and managing bed enquiries and ultimately selling our care home beds in order to support high occupancy.You will work closely with the Home Manager, Head of Sales and Group Marketing Manager to generate enquiries, convert them into resident admissions, and ensure our residents’ moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them.We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue, whilst demonstrating care and compassion for our prospective residents and their families.Due to the nature of the role, some flexibility in hours will be required and candidates should be prepared to offer this during the week, and occasionally on weekends, in order to drive results.What’s in it for youVery competitive salary plus commission for sale of beds25 days annual leave plus bank holidaysPaid induction and ongoing training Refer a friend scheme with cash rewardsPension schemeAccess to the Blue Light Card which provides various discounts from hundreds of nationwide high street and online storesAbout the role:Build relationships with local businesses, organisations, clubs and groups in the community to promote your local care home and the Westgate Healthcare brandWrite and implement an effective localised marketing and sales plan for the care homeArrange local events to help promote the care home and raise the company profileGenerate enquiries and manage the sales process to drive occupancyManage the enquiry process from start to finish, be first point of contact, ensure follow ups are prompt and effective, arrange show rounds and ensure all prospective clients have been responded to in a timely mannerMaintain social media platforms to ensure we are engaging with our local communityMeet with the Home Manager regularly to review progress and discuss upcoming plans and objectivesWork closely with the Home Manager, Marketing team and other departments across the groupAbout you:The right to live and work in the UKClean driving licence and access to a vehicle for business usePrevious experience of sales and marketing within the care industryUnderstanding of fee sources and structures in the care sectorExcellent verbal and written communication skillsA proactive, positive and professional approachCommercially focused with excellent customer service skillsWe reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.WGHROB
Company:
The Talent Hub
Posted:
April 30 on Careers4a
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More About this Listing: Customer Relations Manager
Customer Relations Manager is a Executive Manager Job at The Talent Hub located in United Kingdom. Find other listings like Customer Relations Manager by searching Oodle for Executive Manager Jobs.
Customer Relations Manager is a Executive Manager Job at The Talent Hub located in United Kingdom. Find other listings like Customer Relations Manager by searching Oodle for Executive Manager Jobs.