Service Care Solutions Ltd
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Home Services Manager
Description:
Home Services Manager Bracknell, UK Temporary – 6 Months + Full Time 35 hoursWe are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension.Home Services Manager Bracknell, UK Temporary – 6 Months + Full Time 35 hoursWe are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and managing the customer relationship, providing mixed tenure landlord services within a designated patch, ensuring that excellent tenancy management services are maintained. Please note a Basic DBS is required for this role Requirements Previous experience within a similar role in Tenancy/Leasehold ManagementExperience working in a customer facing role delivering excellent customer serviceFamiliarity with legal framework around tenancy and leasehold management is a plusExcellent verbal and written communication skillsAbility to multitask, prioritize workload, and meet deadlinesGood administrative skills and knowledge of Outlook, Excel, Word. Ability to analyse and present information in a clear methodFull enhanced DBS required Role Expectations Taking ownership of assigned patch, promptly addressing customer concerns, and managing expectationsGeneral tenancy and leasehold management, including letting empty homes, maximizing income and managing arrears, setting service charges, resolving anti-social behavior and managing casework, ensuring gas and fire safety in customers' homes, effectively carrying out repairs, and undertaking estate inspections and implementing agreed actionsServe as a point of contact for customers, investigating complaints and resolving issues in a timely and professional mannerMaintain accurate and up-to-date records of property-related information, including tenancy agreements, maintenance requests, tenancy renewals, and correspondenceDriving continuous service improvements and managing change effectivelyDriving improvement in key performance indicators including customer satisfaction, letting vacancies, property inspections, and income collectionLiaise with contractors and maintenance personnel to ensure that all properties meet a high standardBuild relationships and work collaboratively with internal and external StakeholdersKeep up to date with current legislation and regulations related to property management If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to XXXX@servicecare.org.uk
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More About this Listing: Home Services Manager
Home Services Manager is a Executive Manager Job at Service Care Solutions located in United Kingdom. Find other listings like Home Services Manager by searching Oodle for Executive Manager Jobs.
Home Services Manager is a Executive Manager Job at Service Care Solutions located in United Kingdom. Find other listings like Home Services Manager by searching Oodle for Executive Manager Jobs.