This listing was posted on The Resumator.
Infrastructure Support Specialist
Location:
Glasgow, Glasgow
Description:
Position: Infrastructure Support Specialist Location: Glasgow Department: Information Technology Reports To: Manager, IT Infrastructure Position Summary The Infrastructure Support Specialist plays a pivotal role in the organisation, spearheading the implementation and upkeep of enterprise technology solutions. From managing intricate system implementations to ensuring seamless day-to-day operations and meticulous documentation, this role is central to the organisation's technological backbone. Major Responsibilities Act as the primary escalation point for the global client services team, exhibiting expertise in Active Directory, Azure, Entra ID, Exchange Online, Teams, and Intune. Responsible for monitoring and swiftly responding to technical operations Zendesk queue, handling tasks ranging from M365 and Windows Admin to Infrastructure support, including items within Intune. Liaise with external vendors and partners, orchestrating maintenance and incident support, including problem escalation and remote troubleshooting. Participate in the second-level on-call rotation, offering support during evenings and weekends, whether onsite or remotely. Responsible for developing and maintain comprehensive technical documentation, ensuring clarity and accessibility. Responsible for disaster recovery initiatives, including environment buildout, documentation, and rigorous testing. Proactively monitor and maintain global IT management systems, encompassing VMware VCenter, OP5, Grafana dashboards, Sophos cloud, and firewalls, including rule base maintenance and troubleshooting traffic flow issues. Responsible for administration of Active Directory components, including objects, OU’s, group policies, DNS, DHCP, and backups. Manage the Global Virtual infrastructure, optimising configurations for peak performance. Responsible for coordination and execution of server patching in both production and dev environments, ensuring minimal downtime and adherence to security protocols. Perform monthly checks on automation scripts within the automation account, ensuring no failures are reported and troubleshooting any issues that arise. Responsible for monitoring security platforms, including but not limited to: Styx intel: External threat monitoring to proactively identify and mitigate potential security threats. Crowdstrike EDR: Continuous monitoring and response to endpoint security events using Crowdstrike's Endpoint Detection and Response (EDR) platform. Logscaler (XDR): Utilise Logscaler's Extended Detection and Response (XDR) capabilities for comprehensive threat detection and response across multiple security layers. MS Defender: Monitor and manage Microsoft Defender to ensure endpoint protection against malware, ransomware, and other cyber threats. Travel to regional offices as necessary for operational support, upgrades, implementations, and projects. Provide basic user support (first/second line) when other teams members are not available. Utilise familiarity with Cisco Meraki and intermediate networking concepts to support and troubleshoot network issues. Generate management KPI reports and actively participate in KPI meetings to discuss performance metrics and identify areas for improvement. Technologies The following technologies are used within this role: Microsoft Technologies: Active Directory, Azure, Entra ID, Exchange Online, Teams, Intune, PowerShell, Azure Virtual Desktop (AVD). Networking Technologies: DNS, DHCP, IPv4, RDP, FTP, SFTP, SSH, Cisco Meraki. Virtualisation and Cloud Technologies: VMware VCenter, Microsoft Azure. Monitoring and Management Tools: OP5, Grafana dashboards, IT Service Management (ITSM) tools, Logscaler (XDR), Datto RMM, Site 24/7. Security Solutions: Sophos AV, Crowdstrike EDR, firewalls (Checkpoint), MS Defender, Styx intel. Backup and Disaster Recovery: HPE Nimble, Veeam, AWS (storage), Azure (storage). Remote Access Tools: TeamViewer, Datto, BeyondTrust. Scripting: PowerShell, scripting for systems management protocols. Automation: Automation scripts within the automation account. Other: Zendesk for ticketing. Requirements (Knowledge, Skills & Abilities) Extensive experience across core technologies like Microsoft Azure/Entra ID, DNS, DHCP, Exchange Online, VMware, PowerShell, Intune and Email/Domain Security. Knowledge with various backup systems and an awareness of cloud backup technologies. Proficient analytical and problem-solving skills with meticulous attention to detail. Prioritisation skills to manage tasks effectively and meet project deadlines. Ability to build servers according to established standards and best practices. Familiarity with ITSM for problem and change management tracking. Proven track record in identifying and implementing process improvements to enhance service quality and availability. Capacity to integrate new technologies for enhanced system reliability and efficiency. Aptitude for researching and implementing new technology aligned with business objectives. Expertise in IT hardware/software installation, modification, maintenance, and repair. Familiarity with multi-site replication and backup technologies, as well as cloud terminology and technologies, including Microsoft Azure. Strong understanding of RMM tools with experiencing in using at least one. Intermediate proficiency in systems management protocols and scripting. Preferred Possession of any relevant industry standard professional qualifications. Possession of a post-secondary degree or equivalent. Benefits Package Hybrid working. Although you are welcome to work in our Finnieston office full time, you are able to work from home up to 2 days per week. 36 days’ annual leave inclusive of public holidays, raising to 41 with continued service. Private health, dental, and travel cover. Annual bonus programme. Additional annual bonus used to promote employee wellbeing. Up to 9% employer pension contributions. Life assurance equivalent to four times your annual salary. Enhanced family friendly and company sick leave/pay. Cycle to work scheme. Season ticket loan scheme. Employee assistance programme. Up to 3 additional days’ leave to promote Seapeak’s commitment to corporate social responsibility (CSR) – use these days for things such as volunteer work or to celebrate a significant life event or a religious/cultural holiday. About Seapeak Seapeak is one of the world’s largest independent owner-operators, with ownership interests in over 90 LNG, LPG, Ethane and multigas carriers, and an LNG regasification terminal. With investment from our sponsor, leading alternative investment firm, Stonepeak, there has been a positive repositioning for our company with focus on growth-based commercial diversification. Delivering on our goals to expand our fleet and diversify our portfolio, Seapeak has most recently acquired Evergas for $700 million, which primarily focuses its operations on the shipment of ethane – an even greener global fuel source.Our business is important – we are powering the day-to-day lives of so many – and we are looking to build our Team to support our growth through acquisition and newbuild orders. At Seapeak, we are committed to building successful careers and future leaders. Join us! For the chance to be empowered, to make decisions and be part of a supportive, high-achieving Team.We set the standard for industry. We are solution driven, accountable for results and measured by success.#WeSetTheCourse Powered by JazzHR
Company:
Seapeak
Posted:
April 23 on The Resumator
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More About this Listing: Infrastructure Support Specialist
Infrastructure Support Specialist is a Jobs Support Worker Job at Seapeak located in Glasgow GLG. Find other listings like Infrastructure Support Specialist by searching Oodle for Jobs Support Worker Jobs.
Infrastructure Support Specialist is a Jobs Support Worker Job at Seapeak located in Glasgow GLG. Find other listings like Infrastructure Support Specialist by searching Oodle for Jobs Support Worker Jobs.