Zest Business Group
This listing was posted on Careers4a.
Optical Customer Service Advisor
Description:
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.This is a 12 month fixed term contract.A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.This is a 12 month fixed term contract.Optical Assistant - Role To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome. To ensure that departmental KPI's are met on a daily/monthly basis.To provide technical information regarding frames and lenses to OpticiansWhen applicable, to supply advice on the dispensing of glasses in order to resolve queries from practicesTo build a rapport with key clientsTo deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.To fully interact with the supply chain across the relevant sitesTo support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call' Optical Assistant – Requirements Previous experience of working as an Optical Assistant or Glazing TechnicianAttention to detailOrganisedAble to build rapportGood at multitaskingExcellent customer service skills Optical Assistant– Package Fixed term contract for 12 monthsWorking 37.5 hours a weekHybrid working – 2 days in the office, 3 days from home after 3 month probationWorking 5 days a week with limited weekend work – 9am to 5pmRoughly 1 in 4 Sats, and 1 in 10 Sundays required with time off in lieuSalary - £23,400 £12.00 per hour33 days leaveParking on siteQuarterly bonus Share save schemeEAPCycle to work schemeFriendly family policiesHealth cash plan This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.To avoid missing out on this role please follow the ‘Apply now’ link and we will be in touch to arrange a conversation as soon as possible.
Company:
Zest Business Group
Posted:
April 10 on Careers4a
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More About this Listing: Optical Customer Service Advisor
Optical Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at Zest Business Group located in United Kingdom. Find other listings like Optical Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Optical Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at Zest Business Group located in United Kingdom. Find other listings like Optical Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.