This listing was posted on Tip Top Job.
Customer Service Advisor
Location:
Morley, Co. Durham
Description:
Job Title: Customer Service Advisor Salary: A GBP 11.44ph Location: Morley : Hybrid Type: Temporary : ongoing Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working. Interviews will be held on Monday 15th April for a start date of Tuesday 21st April. The role / Main duties and responsibilities Respond directly to customers and client enquiries on an inbound/outbound basis either through telephone or email with a resolution within productivity and handling time targets Inform customers and clients of the outcome of their enquiries by working with other areas of the business such as Link to Operations, Contractor Team, Parcelshop Operation and International partners so that you have the required information to make a decision Make decisions that exceed customers expectations having reviewed enquiry investigation information so that the customer gets the best outcome Handling client and customer calls/enquiries and contacts in line with our Customer Experience standards (CSAT) providing excellent customer service ensuring our Contact Quality standards are maintained Meet output and productivity targets relating to the above on a daily and weekly basis Maintain customer satisfaction ratings based on criteria set forth by the company Update and maintain the CRM and in:house tracking systems after each customer/client interaction Contribute to and achieve individual and team targets relating to contact quality, productivity and other KPIs Experience sought / Personal Qualities desired : Must be available to work some holidays and weekends : Fluent in written and verbal English language : Strong Computer literacy skills : Experience of working in an outbound contact centre is desirable : Experience of maintaining multiple systems at once : Able to work to individual and team targets : Understanding of CSAT and Quality within a contact centre environment : Working knowledge of CRM is desirable : Excellent verbal communication skills : Strong problem:solving abilities Closing date: 18.04.2024 please follow the application process for the site this job is advertised on or to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Posted:
April 5 on Tip Top Job
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More About this Listing: Customer Service Advisor
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job located in Morley DUR. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job located in Morley DUR. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.