This listing was posted on Tip Top Job.
Resident Experience and Access Programme Systems Analyst LBHF615817
Location:
Hammersmith, Gt Lon
Description:
Job Details: Salary range: GBP 41,967 : GBP 44,862 per annumWork location: 145 King Street, Hammersmith, W6 9XYHours per week: 36Contract type: PermanentClosing date: 21 April 2024Interview date: 10 May 2024Contact details for an informal discussion: Mia Peters, Resident Experience and Access Programme Project Manager at the role Hammersmith and Fulham Council are delivering a significant programme of transformation. The Resident Experience and Access Programme (REAP) is the Council's biggest digital transformation programme it has ever undertaken and will transform the way residents interact with the Council as well as building on the Council's commitment to being Ruthlessly Financially Efficient and doing things with Residents, not to them. REAP will centralise customer contact and maximise our use of technology to ensure all our services are fully accessible via digital channels and to introduce efficient processes that enable the standardisation of the resident's journey to ensure greater efficiencies and financial savings. We are aiming for our digital channel to be our resident's channel of choice and as such it is important that we manage this channel effectively to ensure it meets residents' needs. The REAP Systems Analyst will be a member of the REAP Support Team. This team will initially take responsibility for the implementation of the programme and be responsible for working with our service areas to implement the new ways of working across all services over three phases. This will involve reviewing business processes to drive service improvement, implementation of modern technology including the creation of electronic forms and associated workflow processes, significant data analysis and the introduction of new working practices. We're looking for someone who always acts in the best interests of the end user and is focused on creating services that are based on residents needs. Their responsibilities will include: :design and development of electronic forms and the associated workflow processes.:working collaboratively with service areas and colleagues in digital to maximise opportunities for integration with back:office systems and automation.:administration of the telephony system, CRM Lite, Customer Account and forms package. Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast:paced, professional environment whilst making a difference, then we look forward to hearing from you. Please refer to the Role Profile for more information. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people whocan build this into everything they do. We are fairWe treat everyone withcompassion, dignity andfairness. We value theviews and opinion of others, and promote benefits andopportunities for all. We are caringWe care about our borough anddoing things well. We focus on standards and continuousimprovement; learning fromour mistakes and celebratingsuccess. We are collaboratorsWe work together for a bettersociety. We work with ourresidents, businesses, schools,third sector and others forbetter outcomes for everyone. We are drivenWe will only settle for the verybest. We seek to continuallyimprove and put our residents,customers and businesses atthe heart of everything we do. Our commitment to you: At H and F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community : it is about open and transparent decision making co:produced with staff and residents. It is about respect for diversity and
Posted:
April 5 on Tip Top Job
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Tip Top Job
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Resident Experience and Access Programme Systems Analyst LBHF615817
Resident Experience and Access Programme Systems Analyst LBHF615817 is a Technology Systems Analyst Job located in Hammersmith LND. Find other listings like Resident Experience and Access Programme Systems Analyst LBHF615817 by searching Oodle for Technology Systems Analyst Jobs.
Resident Experience and Access Programme Systems Analyst LBHF615817 is a Technology Systems Analyst Job located in Hammersmith LND. Find other listings like Resident Experience and Access Programme Systems Analyst LBHF615817 by searching Oodle for Technology Systems Analyst Jobs.