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Licensing Technical Support Officer LBHF615807
Location:
Hammersmith, Gt Lon
Description:
Job Details: Salary range: GBP 29,412 : GBP 30,771per annumWork location:The Clockwork Building, 45 Beavor Lane, London, W6 9ARHours per week: 36Contract type: PermanentClosing date: 19 April 2024Contact details for Informal discussion:Karen Layug, Licensing Policy and Administration the role At Hammersmith and Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. We have an exciting opportunity for an enthusiastic and motivated Licensing Officer to join our team at Hammersmith and Fulham. This person will be expected to assist in all aspects of Licensing administration work carried out by the service. Some of the key duties of this role are as follows: 1. Providing high quality, sound, timely and accurate professional/technical advice, guidance and information about any work matter, to customers, colleagues, members of the public, Elected Members (Councillors), Senior Managers, solicitors and other professionals in a clear format that is understandable and appropriate. 2. Ensuring that any representations/applications comply with licensing legislation, government guidance and the Councils licensing procedures, policies and standard terms and conditions. 3. Providing business support service, e.g. opening and distributing post, document scanning/ archiving, first contact for enquiries/service requests, general administration, and IT Support. 4. Ensuring that team correspondence/enquiries are processed speedily, in agreed time limits. 5. Responding to requests for information virtually, in person, on the phone and in writing. 6. Dealing sensitively/courteously with residents, customers, traders, members of the public, etc. 7. Liaising with applicants, responsible authorities, Councillors, local residents, businesses, regulatory and other Council teams, teams and law enforcement partners, as appropriate. 8. Processing/reconciling credit card and other payments for licence notifications/applications. 9. Ensuring that all annual/renewal fees are invoiced on time via the Councils finance system. Other Knowledge and Skills: 1. An interest and motivation to work within in a Regulatory/Law Enforcement setting.2. A positive attitude towards teamwork; able to work as part of a team and at times independently.3. Ability to communicate and present information clearly and concisely both verbal and written.4. Good attention to detail; delivering high standards of customer care and quality services.5. A good level of computer literacy e.g. MS Office applications and the ability to learn new systems.6. Ability to display sensitivity and maintain confidentiality.7. Ability to work under pressure and prioritise/organise own workload and meet deadlines.8. Local Authority Governance and processes : Knowledge and/or experience of this. Please refer to the Role Profile for more information. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people whocan build this into everything they do. We are fairWe treat everyone withcompassion, dignity andfairness. We value theviews and opinion of others, and promote benefits andopportunities for all. We are caringWe care about our borough anddoing things well. We focus on standards and continuousimprovement; learning fromour mistakes and celebratingsuccess. We are collaboratorsWe work together for a bettersociety. We work with ourresidents, businesses, schools,third sector and others forbetter outcomes for everyone. We are drivenWe will only settle for the verybest. We seek to continuallyimpro
Posted:
April 4 on Tip Top Job
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More About this Listing: Licensing Technical Support Officer LBHF615807
Licensing Technical Support Officer LBHF615807 is a Technology Technical Support Job located in Hammersmith LND. Find other listings like Licensing Technical Support Officer LBHF615807 by searching Oodle for Technology Technical Support Jobs.
Licensing Technical Support Officer LBHF615807 is a Technology Technical Support Job located in Hammersmith LND. Find other listings like Licensing Technical Support Officer LBHF615807 by searching Oodle for Technology Technical Support Jobs.