SRG
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Customer Service Team Leader
Description:
Customer Service Team Leader Insurance Gibraltar Competitive Salary + Bonus Office-based As the Customer Service Team Leader, you uphold and ensure an excellent standard of customer experience within our client's team. Leading the customer service team, your primary responsibility is to provide guidance in achieving both departmental and individual objectives.Customer Service Team Leader Insurance Gibraltar Competitive Salary + Bonus Office-based As the Customer Service Team Leader, you uphold and ensure an excellent standard of customer experience within our client’s team. Leading the customer service team, your primary responsibility is to provide guidance in achieving both departmental and individual objectives. This includes proficiently managing direct customer inquiries across various lines of business, offering insurance advice, and adhering to underwriting guidelines. Moreover, the Customer Service Team Leader will take the lead in directing the team's cross-selling endeavours, actively identifying opportunities to recommend supplementary products or services that align with customer needs. What's on offer to you Life & Travel InsuranceInternational Health InsuranceSummer HoursDiscount on insurance policiesPayment of membership fees for professional institutes CIIGenerous education incentives and awards for continuous professional growth in the role What You Will Be Doing Lead and motivate the customer service team to achieve departmental objectives and individual performance targetsPrepare quotes, issue new policies, and manage renewals within established limits and documented proceduresEnsure accurate and efficient data entry into the systemPerform duties as assigned by senior management or the core teamChase renewals and oversee payment and debt collection processesDeliver exceptional customer service to clients and introducers through various channels, including face-to-face interactions, telephone, and emailLiaise effectively with clients, brokers, claims unit, and underwriting department regarding claims or insurance needsProvide support to the Finance Department by addressing queries related to premium payments and credit controlProactively follow up with clients and brokers for renewals, maintaining comprehensive records on the underwriting systemCollaborate closely with the underwriting manager to continuously evaluate and enhance current processes and systems What You Will Need to Succeed in This Role Ensure the timely issuance of all necessary renewal documentation to clients and brokersEffectively manage and follow up on direct Personal Lines and broker renewals to ensure prompt receipt of payments or instructionsMeet individual performance objectives set on an annual basis, while also fostering a culture of continuous improvement within the teamMinimum 3 years in insurance customer service, with at least 1 year in a leadership roleAbility to motivate and lead a team effectivelyStrong understanding of insurance products, policies, and proceduresExcellent verbal and written communication skillsAbility to prioritize tasks and meet deadlines efficientlyMeticulous attention to detail in data entry and documentationStrong analytical and problem-solving skillsCollaborative approach with a focus on fostering teamworkCommitment to delivering exceptional customer serviceAdaptability to changing business needsAbility to identify and promote additional products or servicesFamiliarity with insurance software systemsInterest in process improvement initiativesParticipation in leadership development programsUp-to-date knowledge of insurance industry trends and regulations Keywords: Customer Service Team Leader Insurance Gibraltar excellent salary recruitment Team Lead
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More About this Listing: Customer Service Team Leader
Customer Service Team Leader is a Customer Service Customer Service Representative Job at SRG located in United Kingdom. Find other listings like Customer Service Team Leader by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Team Leader is a Customer Service Customer Service Representative Job at SRG located in United Kingdom. Find other listings like Customer Service Team Leader by searching Oodle for Customer Service Customer Service Representative Jobs.