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Desktop Support Engineer
Location:
London, Gt Lon
Description:
JD for onsite support role: The Workplace function is responsible for managing and supporting the workplace environment (hardware, software, IT processes) ensuring our customers receive a positive experience. The Client Analyst is a key role within the Workplace function. The Client Analyst is responsible for interacting with customers to deliver effective services and support and to address incidents and/or problems reported by the customer. In respect of incidents and IT service requests the Client Analyst is acting or coordinating on behalf of IT Operations as a whole which means events may not be limited to the workplace environment only. Furthermore, support may not be limited to internal IT Operations functions but could include other IT departments within Client or Client or external 3rd party companies. Customers are all users or legal entities supported by Client IT Operations. General Client Analyst /Onsite supporter tasks: IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person. Resolving (fulfilling) incidents (support requests) and document the actions in an approved service desk tool (ServiceNow). Rollout and implementation of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, mobile phones and so on) incl. quality check. Basic understanding of Device Server Management Support and implementation/deployment of applications and other workplace software Moves and changes support. Interface between IT Operations, customers and external IT-Service-provider. Inventory and asset management and care of hardware Support Cisco devices / Surface hubs Reporting and management tasks: Enhanced processing of incident and support requests in defined cases. Manage escalation to senior managers as required Observance of processes, internal requirements and service level agreements. Customized reporting of adherence to service level agreements as agreed. Knowledge management and information sharing with colleagues. Maintain suitable Knowledge Base. Required skills: General: Ticket system Service Now Basic understanding of Active directory and Azure- Intune company porta Communicative, friendly, and reliable Good level of spoken and written English Basic Technical skills: Microsoft Office 365 Windows 10 Microsoft Visio Hardware (PC/Notebooks/Printers) Security knowhow Cisco devices understanding /Surface Hubs Enhanced Technical skills: Structure and functionality of IT networks and the components (basic) Microsoft Active Directory Mobile Office (VPN-Solution, iOS devices) ITIL or process knowhow IT Security (basic) Networking basic understanding
Posted:
January 16 on iSmartRecruit
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More About this Listing: Desktop Support Engineer
Desktop Support Engineer is a Technology Desktop Support Job located in London LND. Find other listings like Desktop Support Engineer by searching Oodle for Technology Desktop Support Jobs.
Desktop Support Engineer is a Technology Desktop Support Job located in London LND. Find other listings like Desktop Support Engineer by searching Oodle for Technology Desktop Support Jobs.