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IT Service Desk Analyst
Location:
Morocco
Description:
Role : IT Service Desk Agent Mode : Contract & Permanent Language: French MUST Job Description • IT Service Desk Analyst role purpose is to deliver a first class customer service via telephone and digital channels providing 1st line IT support for various IT issues. • As a Service Desk Analyst your responsibilities would include: • Deliver outstanding customer service by answering all queries promptly, remaining approachable; courteous and professional at all times; • Handle incoming calls and logging call details into the system; • Troubleshoot technical issues and take ownership through to resolution; • Escalate high impact incidents quickly, in line with procedures and ensure all relevant information is passed on; • Evaluating the impact of the issue for the business and escalating urgent and business critical issues in a timely manner in line with internal procedures; • Show a flexible approach in providing a wide range of support to multiple services across the IT Service Desk. Requirements: • This position is more about the mindset and attitude rather than previous experience. • We are looking for a team member who is proactive and great with customers. • The role will allow you to develop the technical knowledge and it is amazing opportunity for someone who wants to take their first steps into the IT industry. • We would like you to possess: • Excellent written and verbal English language; • Ability to work on different shifts including the night shifts, weekends and public holidays; • Excellent customer service skills; • Confidence to deal with demanding customers and to positively influence them; • Ability to adapt quickly and to demonstrate a flexible approach; • Preference to work within a team as opposed to working alone; • Experience in a Service Desk/Call Center or IT background would be an advantage.
Posted:
December 16 2023 on iSmartRecruit
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More About this Listing: IT Service Desk Analyst
IT Service Desk Analyst is a Jobs Analyst Job located in United Kingdom. Find other listings like IT Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.
IT Service Desk Analyst is a Jobs Analyst Job located in United Kingdom. Find other listings like IT Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.