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Technical Support Manager | Technical Support in Technology Job at Carpigiani Uk in Hereford HAW |1

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Technical Support Manager

Hereford, Hereford & Worcs

Technical Support Manager Carpigiani UK is a direct trading subsidiary of Carpigiani Ali Spa, the undisputed world leader in the manufacture of gelato & ice cream equipment. From our centrally located HQ in Hereford, we co-ordinate a nationwide team of experts, delivering the highest levels of customer service.Due to Company expansion, joining our Aftersales team you will assist with warranty management, technical enquiries & support to our clients and internal/field provision.With a broad client base across a variety of service sectors (QSR, Leisure, Casual Dining, Fine Dining. Hotels etc.) nationwide. We are a small team of circa 35 people, though with the presence of an internationally renowned brand. We are proud to have a large percentage of long servers within our workforce.An exciting office-based career opportunity with further prospects and excellent package, which would suit a candidate preferably from a Refrigeration/HVAC/Electrical/Mechanical engineering background. The Role Duties will predominantly focus around supporting both the Account Manager andDepartment Head in the effective management of the companies Key Accounts, whilstalso providing first line support for the Service Support & Service Desk across allbusiness areas. This will encompass the daily management of specific key projectsensuring that reactive works, planned works and support is accurately completed andrecorded whilst adhering to specific SLA’s. Responsibility for organising and providingspecific equipment training to service partners and specific equipment parts managementsupport to KES. Also included within these duties will be some generation of statisticalreports and general duties within the department. The Person An ideal candidate for the position would be an experienced engineer or from this background with preferably a qualification in either Refrigeration/HVAC/Electrical/Mechanical competences, now seeking an office-based role or already within a similar environment. You will be highly organised, have excellent communication skills with the ability to discuss technical issues at an engineering level. With a solid understanding of the above principles following internal product training, you will be able to assist and support a highly skilled engineering team and internal team service desk with product support. Confident, articulate, and someone who can work well in a high tempo environment with IT & computer literacy skills being essential. The Benefits Salary – £35-£40K per annum, dependent upon experienceCompany bonus scheme.22 days’ holiday, plus Bank Holidays, increasing by an additional 3 days with length of service.An exciting career opportunity with further prospects and career progression for the right candidate.For further details or to submit your CV, please click 'apply'.
Carpigiani Uk
August 5 on wm1jobs
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More About this Listing: Technical Support Manager
Technical Support Manager is a Technology Technical Support Job at Carpigiani Uk located in Hereford HAW. Find other listings like Technical Support Manager by searching Oodle for Technology Technical Support Jobs.