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Metering Operations Manager | Operations Manager in Executive Job at Workathome-Jobboard in Croydo1

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Metering Operations Manager

Location:
Croydon, Gt Lon
Description:

Location: East CroydonDepartment: MeteringRole: Full timeHours: 40 hours per weekStart Date: ImmediateCOMPANY OVERVIEW:Green Network Energy is a new independent energy and gas supplier in UK for domestic and business customersThe company is part of the Italian Group Green Network SpA based in Rome since 2003. Today it is a top ten Independent energy company in Europe with annual revenues of over €2billion.The company has with big ambitions to continue its growth, and we are looking to recruit new talent to be part of our journey.ROLEAs Metering Operations Manager, you will support the Head of Metering in managing processes and monitoring performance in the area. The purpose of this role is to align specific areas related to metering: in particular metering exceptions, data flow management and disputed meter reading process. As Metering Operations Manager, you will set and review KPIs, be responsible for ensuring your teams meet or exceed targets, promote improvements and identify root causes behind failures.RESPONSIBILITIES * Overseeing specific activities within Metering reporting directly to the Head of function * Managing relevant analysis and reports, including those coming from 3rd parties like Managed Service, DC, MOP * Identifying areas of improvement * Ensuring all the processes are updated and compliant with industry obligations * Ensuring all metering data is accurate within our systems and customers are billed correctly * Identifying complex exceptions with industry data flows that may cause settlement and billing issue * Managing day to day relationships with 3rd party metering agents such as MOP/MAM and DC and complex escalations * Handling escalated complaintsSKILLS & BACKGROUND * Previous background in similar roles, preferably from an energy supplier * Background of leading teams, supporting their growth and development * Electricity and gas knowledge with specialism in metering related exceptions with a focus on readings management * Expertise to set and deliver against performance targets * Be focused on Customer Service * Expertise to work well under pressure * Good attention to detail (analytical, methodological and tenacious) * Excellent interpersonal and communication expertise * Willing to learn new subjects and acquire new skills * Comfortable working in a dynamic and constantly evolving environment * Strong knowledge of Microsoft office, especially microsoft excelGNE is a diverse and inclusive employer. We celebrate diversity. We are committed to build a team that reflects a wide variety of skills, background and cultures. No candidate will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Candidates may be subject to a basic Disclosure and Barring Service check and at least 2 independent references
Company:
Workathome-Jobboard
Posted:
October 17 on Logic Melon
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More About this Listing: Metering Operations Manager
Metering Operations Manager is a Executive Operations Manager Job at Workathome-Jobboard located in Croydon LND. Find other listings like Metering Operations Manager by searching Oodle for Executive Operations Manager Jobs.