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IT Helpdesk Apprentice | Help Desk in Customer Service Job at Baltic Apprenticeships in Hull ERY |1

This listing was posted on CareerBuilder.

IT Helpdesk Apprentice

Location:
Hull, E Riding of Yorks
Description:

Baltic Apprenticeships are excited to be working alongside Stonemere IT, an IT company based in Hull, to recruit an IT Helpdesk Apprentice to join their friendly team.Stonemere have a wealth of experience in providing and installing intelligent IT and technology solutions for organisations of all sizes. IT & Technology is what's at the heart of everything they do, but it's their customer service that sets them apart.Key Responsibilities (including, but not limited to):Taking calls from clients & logging tickets.Password resetsInstallations with PCsSoftware/hardware diagnosisDirecting and escalating issues to senior team members.As you progress within your apprenticeship your responsibilities will naturally increase and you will escalate less tickets to senior staff as your technical capability increases.Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Stonemere IT.Desired Qualities, Skills & Knowledge:Grade C/4 or equivalent in GCSE Maths or Level 2 Functional Skills Maths.Excellent customer service and communication skills. Confident speaking to clients and customers, especially over the phone.Willingness to learn and develop new skills.Passionate about IT and Technology.Salary, Hours & Holidays:£8,944 per annumWorking hours: Monday - Friday 8:30am - 5:30pm with 1 hour unpaid lunchHoliday allowance: 21 days + Bank HolidaysEnrolment into private healthcare after completion.There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.About BalticBaltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.Eligibility CriteriaIndividuals must have a valid and eligible residency status to apply for this role.
Education/experience:
Less Than 1 Year
Company:
Baltic Apprenticeships
Industry:
Other
Posted:
April 7 on CareerBuilder
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More About this Listing: IT Helpdesk Apprentice
IT Helpdesk Apprentice is a Customer Service Help Desk Job at Baltic Apprenticeships located in Hull ERY. Find other listings like IT Helpdesk Apprentice by searching Oodle for Customer Service Help Desk Jobs.