Service Care Solutions Ltd
This listing was posted on Careers4a.
Housing Repairs Co-ordinators
Description:
To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer care are delivered. Job Title: : Housing Repairs Co-ordinatorsLocations: London N7 Office based 5 days a weekContract Type: Temp ongoingWork Pattern: 35 hours per weekStart Date: AsapTo support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer care are delivered.Job Role – Manage and co-ordinate the diaries of Trade Operatives so that workloads can be scheduled, adjusted and managed within the computerised diary system and associated telephony, to make best use of the skills and expertise available.Diagnosing repairs accurately and raising orders on IT systems to contractorsAnswering high volume of calls in a contact centre to ensure targets are metProviding excellent customer care and handling difficult situations in an open and honest mannerLiaising with other departments, agencies, and contractors as appropriateProcessing service requests in line with policy and providing advice and information to customersWorking pro-actively with team members to improve customer service deliveryDealing with customer complaints in accordance with the Complaints procedureUndertaking training, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service areaContributing towards the overall service objectives and targets of the Housing Repairs Services Team Candidate Requirements – Minimum of 1 year’s experience of working within a responsive repairs environment and housing management systemsProven experience of coordinating, managing and maintaining appointments and diaries of maintenance operatives within a fast-paced and pressurised environment.Strong Customer Service and Administration SkillsDemonstrable customer service skills in a front-line role face to face or telephonyDemonstrable knowledge of work planning/scheduling processes and requirementsProven ability to analyse and solve problems If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to XXXX@servicecare.org.uk
Company:
Service Care Solutions
Posted:
May 14 on Careers4a
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More About this Listing: Housing Repairs Co-ordinators
Housing Repairs Co-ordinators is a Human Resource Housing Repairs CO-Ordinators Job at Service Care Solutions located in United Kingdom. Find other listings like Housing Repairs Co-ordinators by searching Oodle for Human Resource Housing Repairs CO-Ordinators Jobs.
Housing Repairs Co-ordinators is a Human Resource Housing Repairs CO-Ordinators Job at Service Care Solutions located in United Kingdom. Find other listings like Housing Repairs Co-ordinators by searching Oodle for Human Resource Housing Repairs CO-Ordinators Jobs.