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Centre Manager - FTC - 9 Months | Manager in Executive Job at Newflex in Woolwich LND | 6101932981

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Centre Manager - FTC - 9 Months

Woolwich, Gt Lon

Centre Manager - FTC - 9 MonthsRole: Centre Manager - FTC - 9 MonthsLocation: WoolwichHours: 40 hours between 8:30am – 17:30pm Monday to FridayReporting to: Regional Operations ManagerResponsible for: Welfare & Standards CoordinatorWho are we?NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.What are our values?Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.What will you do?NewFlex has an opportunity for an exceptional individual to take on the challenging role of Centre Manager. The Centre Manager main focus is to deliver a great customer experience and to work in partnership with the Regional Operations Manager, Compliance Manager and National Property Manger to deliver excellence in centre standards and adherence to our operating policies and procedures.Make the grade and you could soon be leading a successful centre team – with a business that's going places.We want someone exceptional who can deliver the following key responsibilities:Customer ServiceResponsible for the delivery of outstanding customer service in the CentreDeliver professional and friendly viewings and to identify upselling opportunitiesProactively seek feedback and resolve customers complaints at first touchBuild relationships with customers through regular communication to ensure capture of any upselling opportunitiesHave a presence within the local neighbourhood to promote NewFlexManage Centre standards to the highest level through the Welfare & Standards Coordinator roleAd hoc duties as and when required by the businessCommercialAssist with reducing debtEnsure the capture of billing for all service revenueRegular revenue auditsComplianceEnsure the centre operates in line with company policies, procedures and processesMaintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirementsEscalate identified issues and risksWorking with Compliance Manager to ensure that all Customer Agreements are current, correct and accompanied by the correct supporting documentationValidating customer identification to ensure adherence to AMLR policyWork with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policyPeople ManagementManage and oversee the day to day activities of the Welfare & Standards Coordinator, with a specific focus on ensuring that all risk mitigation measures identified in the Covid Secure Office risk assessment are in place at all timesManage the centre team payroll and absence returnsHealth & Safety/Building ManagementManage and support the Housekeeper to deliver the 'Covid Secure Office' at all timesTo have an understanding and work to policies relating to statutory H&S obligations to ensure NewFlex is H&S compliantEnsure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for staff, customers and visitorsEnsure all building related issues are reported via the property portal and remedial actions, as required, are completed in a timely mannerResponsible for arranging all annual mandatory H&S requirements for the centre, and ensure certification is uploaded to the property portal in a timely mannerFun - You can do all the above with a smile on your face and maintain a positive attitude, you lead by example to ensure the centre you are proud of provides a great customer experience every day.Knowledge/ExperienceServiced office experience desiredTo have an understanding and work to policies and processes to deliver compliance to statutory H&S obligationsConfident user of Microsoft office 365 (Word, Excel and Outlook)Minimum Grade C in English and Maths (or equivalent)Key skills/behaviours required for this role:Planning and deliveringProblem solvingDecision makingStakeholder managementEffective communication at all levelsPassionate about delivering exceptional customer servicesPromote a positive image of the Company that promotes the NewFlex valuesExcellent communicatorWorking effectivelyResilient and embraces changeHave a can-do attitudeGood attention to detailConfident communicatorA good balance of support and challenge with key stakeholdersResilient and embraces changeStandards drivenCalm demeanour in periods of changeWhat will we offer you?up to £28,000 per annum33 days Annual Leave (including Bank Holidays)Discounted Private Medical Insurance CoverLife AssuranceIncome Protection InsurancePayroll GivingCycle SchemeNEST Pension SchemeEmployee Assistance ProgrammeAnnual Flu JabsEye TestsTraining Support PackageEnhanced Maternity, Adoption, Shared Parental and Paternity PayAnnual Professional Membership SubscriptionThis vacancy will close once we have filled all available interview slots. We therefore highly recommend early applicationRef: 98154
Less Than 1 Year
April 7 on CareerBuilder
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More About this Listing: Centre Manager - FTC - 9 Months
Centre Manager - FTC - 9 Months is a Executive Manager Job at Newflex located in Woolwich LND. Find other listings like Centre Manager - FTC - 9 Months by searching Oodle for Executive Manager Jobs.