Service Care Solutions Ltd
This listing was posted on Careers4a.
Housing Operations Officer
Description:
Are you passionate about customer satisfaction and service improvement We're looking for a Complaints Coordinator to join our team and take charge of ensuring complaints are handled effectively and efficiently. Key Responsibilities: Respond to complaints promptly and appropriately, ensuring they are addressed within agreed timeframes.Identify areas for service and system improvements based on complaint analysis.Are you passionate about customer satisfaction and service improvement We're looking for a Complaints Coordinator to join our team and take charge of ensuring complaints are handled effectively and efficiently. Key Responsibilities: Respond to complaints promptly and appropriately, ensuring they are addressed within agreed timeframes.Identify areas for service and system improvements based on complaint analysis.Act as the primary point of contact for customers, providing clear communication and preventing further dissatisfaction.Negotiate and influence stakeholders to achieve optimal outcomes and decisions.Assist in planning improvement actions and ensure their successful implementation.Collaborate with various council services to address issues raised during complaint investigations.Maintain accurate data and records to aid management and strategic decision-making. Candidate Requirements: Strong communication and interpersonal skills.Ability to negotiate and influence stakeholders effectively.Analytical mindset with a focus on continuous improvement.Experience in customer service or complaint handling roles preferred.Knowledge of housing services and council operations is an advantage. If you're ready to make a positive impact and drive improvements in customer service, apply now to join our team as a Complaints Coordinator
Company:
Service Care Solutions
Posted:
May 15 on Careers4a
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More About this Listing: Housing Operations Officer
Housing Operations Officer is a Human Resource Housing Operations Officer Job at Service Care Solutions located in United Kingdom. Find other listings like Housing Operations Officer by searching Oodle for Human Resource Housing Operations Officer Jobs.
Housing Operations Officer is a Human Resource Housing Operations Officer Job at Service Care Solutions located in United Kingdom. Find other listings like Housing Operations Officer by searching Oodle for Human Resource Housing Operations Officer Jobs.