SRG
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Complaints Handler
Description:
Complaints Handler Insurance Gibraltar Competitive Market Salary Office Based Complaints Handler required for a successful motor insurance company based in Gibraltar. As the Complaints Handler you will investigate and respond to Underwriting complaints in a professional manner, ensuring the customers receive fair and swift resolutions.Complaints Handler Insurance Gibraltar Competitive Market Salary Office Based Complaints Handler required for a successful motor insurance company based in Gibraltar. As the Complaints Handler you will investigate and respond to Underwriting complaints in a professional manner, ensuring the customers receive fair and swift resolutions. What's on offer to you Genuine career progression25 days holidayStudy support for ACII if required post probation What You Will Be Doing Communicate with company complainants via email and phone.Log and keep accurate records of all complaints received.Produce reports and analysis from complaints data.Respond to and redirect emails received to the Complaints inbox.Work closely with claims handlers, brokers and other complaints handlers to resolve complaints and produce reports.Cooperate with the FOS to resolve complaints escalated to the service.Ensure regulatory expectations and timelines are adhered to.Assist the Underwriting team with ad hoc broker and claims referrals and other day to day administrative tasks. What You Will Need to Succeed in This Role Experience in motor insurance and customer support.Knowledge of Consumer Duty, Consumer Insurance Act, and the Insurance Act.Excellent letter writing skills and telephone manner.Fluent in English.Attention to detail and good administration skills.PC literature and knowledge of Microsoft office programs, such as Word and Excel.Ability to solve problems and work independently. Keywords: Complaints Handler Gibraltar Motor Insurance Underwriter Support
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More About this Listing: Complaints Handler
Complaints Handler is a Human Resource Complaints Handler Job at SRG located in United Kingdom. Find other listings like Complaints Handler by searching Oodle for Human Resource Complaints Handler Jobs.
Complaints Handler is a Human Resource Complaints Handler Job at SRG located in United Kingdom. Find other listings like Complaints Handler by searching Oodle for Human Resource Complaints Handler Jobs.