This listing was posted on Tip Top Job.
1st Line Support
Location:
Hackney, Gt Lon
Description:
Job Title: 1 st Line Support Location: London Salary: A GBP 30,000pa We are looking for a 1 st Line Support engineer with about a years worth of experience. This is a great company based in London that we have placed several people with before, in fact the team you are joining is made up of CORE alumni Experience with Microsoft office 365 is required as well as dealing with multiple tickets and working face to face with users. Any experience in the retail sector would be of use, and applicants must be happy to work weekends on rotation. Position Overview: As a 1st Line Support Technician), you will be the first point of contact for the team when they experience IT issues or require assistance. Your role is critical in delivering exceptional customer service, resolving technical problems, and ensuring that our stakeholders can operate efficiently and effectively. Key Responsibilities: * Provide remote and on:site technical support to clients, including troubleshooting and resolving hardware and software issues.* Respond to incoming service requests and inquiries promptly, professionally, and courteously.* Document support requests, troubleshooting steps, and resolutions in our ticketing system.* Escalate complex issues to 2nd Line Support or relevant technical teams when necessary.* Ensure client satisfaction by following up on resolved issues and ensuring that clients IT systems are functioning as expected.* Assist with basic network and system administration tasks.* Collaborate with team members to stay updated on the latest technology and industry trends. For more information Hayley
Posted:
May 8 on Tip Top Job
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More About this Listing: 1st Line Support
1st Line Support is a Human Resource st Line Support Job located in Hackney LND. Find other listings like 1st Line Support by searching Oodle for Human Resource st Line Support Jobs.
1st Line Support is a Human Resource st Line Support Job located in Hackney LND. Find other listings like 1st Line Support by searching Oodle for Human Resource st Line Support Jobs.