This listing was posted on Tip Top Job.
Service Delivery Manager
Location:
Oxford, Oxon
Description:
Service Delivery Manager Job Type : Full Time, Permanent Location: Oxford Salary: A GBP 30,000 : A GBP 40,000 per annum Key Responsibilities * You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards.* Collaborate with the operations manager to address concerns and issues that may impact customer experience, while working together to build and maintain high:performing team and to foster a positive working environment.* Co:lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes.* Additionally, you will develop and present reports on service delivery performance to top management and the operations manager.* Facilitate effective communication between clients and the service delivery department, ensuring clarity and alignment of customer requirements and expectations.* You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs.* Your focus will be on identifying areas for improvement and implementing changes to enhance service effectiveness.* Stay updated with the latest tech innovations and industry trends to overcome challenges in service delivery and provide up to date innovative solutions to customers. Skills and Qualifications * 8:10 years experience in MSP, preferably in leadership roles **with a deep understanding of service management frameworks and principles such as ITIL. Certification is not essential. Looking for hands on experience.* Project management skills, with an excellent knowledge of IT systems and infrastructure. Benefits * Casual dress* Flexible schedule* Gym membership* On:site parking* Short Probation Perion : 3 months If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate .
Posted:
May 3 on Tip Top Job
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More About this Listing: Service Delivery Manager
Service Delivery Manager is a Sales Delivery Manager Job located in Oxford OXF. Find other listings like Service Delivery Manager by searching Oodle for Sales Delivery Manager Jobs.
Service Delivery Manager is a Sales Delivery Manager Job located in Oxford OXF. Find other listings like Service Delivery Manager by searching Oodle for Sales Delivery Manager Jobs.