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Head of Operations
Location:
Remote First
Description:
Department: Operations Location: Home based, UK Reports to: CEO Hours: 37.5 per week Salary: Depending on experience Role Overview We are seeking a driven and experienced Head of Operations to lead a team of 10 cross-functional administrators. You will play a pivotal role in ensuring the smooth and efficient operation of our admissions, EPA, functional skills, scheduling, and learner support functions. Key responsibilities Leadership & Team Management - Provide effective leadership and guidance to the administrative team, fostering a collaborative and high-performing work environment Process Optimisation - Continuously review and improve operational processes to enhance efficiency, accuracy, and compliance Admissions Management - Oversee the admissions process for all courses, including apprenticeships, bootcamps, and corporate training programs EPA & Functional Skills - Ensure seamless and timely administration of EPA (End Point Assessment) and functional skills workshops and assessments for apprentices Scheduling - Manage the scheduling of courses, exams, and assessments, ensuring optimal resource allocation and adherence to timetables Learner and client support - Oversee all aspects of learner support, including resolving queries, managing communication, and ensuring a positive learning experience. Data & Reporting - Generate reports and analyse data to identify trends and areas for improvement Budget Management - Contribute to budget planning and monitor operational expenditures in line with agreed budgets Compliance - Maintain compliance with all relevant regulations and quality standards Project Management - Manage and implement operational improvement projects to streamline processes Resource planning and capacity - develop resource plans to ensure the team is suitably resourced to meet business needs, cross training the team on key tasks to enable the team to flex to seasonal peaks Technology - Leverage technology effectively to automate tasks and optimise workflows, acting as the business owner for relevant systems (e.g. HubSpot) Candidate Specification: Essential Proven experience as an Head of Operations or similar leadership role Strong understanding of operational best practices and continuous improvement methodologies Excellent communication, interpersonal, and organisational skills Ability to lead and motivate a team Experience in resource planning and optimisation Comfortable working to internal and external deadlines and KPIs/SLAs Confident in using a range of systems and tools (e.g. Hubspot, Google Workplace) Desirable Experience in government funding training programmes (e.g. apprenticeships or bootcamps) or an equivalent regulated industry Passion for the training and education sector Company Benefits : Remote first company providing flexibility to work from home Pension with up to 5% matched contributions 25 days holiday + Flexi bank holidays + 1 day off on your birthday A day for volunteering Enhanced Maternity and Paternity Leave Health & Wellbeing allowance of up to £30 per month Annual Summer and Xmas events Company socials including everything from Cambridge College formals, pub nights to team building events CPD Allowance Private medical insurance and cash plan Holiday buy back scheme (up to 10 days p/a) EAP with 24 hour confidential support line Background to the Organisation We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era. We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets. Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m. Values At the centre of the way we work together and inspire each other to achieve success are these core values: Entrepreneurial We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work. Team Spirit Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions. Customer-focused Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs. Gold Standard We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it. ____________________________________________________________________________ Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages. Powered by JazzHR
Company:
Cambridge Spark
Posted:
May 1 on The Resumator
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More About this Listing: Head of Operations
Head of Operations is a Executive Operations Manager Job at Cambridge Spark located in United Kingdom. Find other listings like Head of Operations by searching Oodle for Executive Operations Manager Jobs.
Head of Operations is a Executive Operations Manager Job at Cambridge Spark located in United Kingdom. Find other listings like Head of Operations by searching Oodle for Executive Operations Manager Jobs.