Polar Recruitment Services Ltd
This listing was posted on Careers4a.
Insight Analyst
Description:
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations.As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations.Hybrid role - 3 days in the Office, 2 days working from homeKey duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback.Scripting questionnaires including skip logic dashboard development and data collection.Customer Experience data analysis insights.Data interpretation and storytelling leveraging analytics on the Qualtrics platform.Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential – Experience with one or more SaaS survey platform experience technology Qualtrics or Medallia.Ability to configure the Qualtrics platform.Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work:37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leaveUp to 15 discretionary performance based bonus per annumDefined Contribution Pension up to 4 employee, up to 8.5 employerPermanent Health InsurancePrivate Medical Insurance4x Life Assurance£35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
Company:
Polar Recruitment Services
Posted:
April 30 on Careers4a
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More About this Listing: Insight Analyst
Insight Analyst is a Human Resource Analyst Job at Polar Recruitment Services located in United Kingdom. Find other listings like Insight Analyst by searching Oodle for Human Resource Analyst Jobs.
Insight Analyst is a Human Resource Analyst Job at Polar Recruitment Services located in United Kingdom. Find other listings like Insight Analyst by searching Oodle for Human Resource Analyst Jobs.