2M Employment Solutions Limited
This listing was posted on Careers4a.
2nd Line Support Engineer
Description:
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.IT Service Desk – 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm Rota shiftsSalary: £28000 per annumThe RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.This role would suit someone looking for their next role in IT having at least 1 year’s experience in a similar role preferably with ITIL and Microsoft certifications.DutiesInclude but not limited to:• Performance and capacity monitoring of systems and environments• ISO27001 compliance monitoring and proactive/reactive management of issues• Resolution of escalated colleague service requests or incidents as assigned within SLA• Supporting 1st Line Support / Service Desk in busy periods• Set up new hardware such as PCs, Laptops, iPhones and iPads. • General end-user compute support tasks• Liaising with 3rd party Suppliers• Escalating calls where necessary to 3rd-line support• Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. • You will be required to travel to other offices as and when required.Skills• Customer focussed and personal drive to deliver the best solutions • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do• Good communicator on the telephone, through email, and face-to-face• Proven organisational skills• Diligent, attention to detail• Great team player with the ability to act on your own initiative when required• Ability and desire to learn about the systems we support• Enjoy solving problems• Ability to prioritise your own work loads and manage expectations• Calm and focusedTechnologiesKnowledge and experience in the following is crucial• Windows Platforms – Windows 10/11, Server 2012, 2016, 2019• IT Hardware• Active Directory• PowerShell• M365 / Teams / SharePoint / OneDrive• Antivirus software• Intune Endpoint Manager • Cloud Based technologies Azure / AWS• Autopilot• Cloud Based Telephony• ITSM ToolsKnowledge and experience in the following will be advantageous.• Hyper V• VPN, RDP • Mobile devices – iPhone, iPad• Google Suite• Apple Business Management• Multi-Tenant administration• Experience in tenant migrationHit Apply now to forward your CV.
Company:
2M Employment Solutions
Posted:
April 15 on Careers4a
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More About this Listing: 2nd Line Support Engineer
2nd Line Support Engineer is a Engineering Engineer Job at 2M Employment Solutions located in United Kingdom. Find other listings like 2nd Line Support Engineer by searching Oodle for Engineering Engineer Jobs.
2nd Line Support Engineer is a Engineering Engineer Job at 2M Employment Solutions located in United Kingdom. Find other listings like 2nd Line Support Engineer by searching Oodle for Engineering Engineer Jobs.