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Customer Service Officer
Location:
Southwark, Gt Lon
Description:
We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Customer Service Officer, on a 2 -month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £15.44 - £19.64 per hour Responsibilities: To deal with telephone enquiries, emails, letters and texts from customers in a professional manner, consistent with corporate customer services standards and targets. To receive monies, by debit and credit cards, as appropriate, using the Councils electronic payments facility. To follow up with customers to check job completion and service quality, within agreed timescales To use all available ICT systems to provide accurate advice, resolve enquires, raise orders, with correct level of priority and maintain and update records on behalf of the customer and ensure that duties are undertaken with regard and compliance of the Data Protection Act and other relevant legislation. To be sensitive to the needs of the diverse local community. Use all services, for example, translation services to help meet the needs of individuals To establish, develop and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of the Contact Centres performance standards and the business objectives Please note: You should be available to work immediately or at a short notice. You should have right to work in U.K Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.#RQ1242393
Company:
Brackenberry
Posted:
April 12 on Manatal ATS
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More About this Listing: Customer Service Officer
Customer Service Officer is a Customer Service Customer Service Representative Job at Brackenberry located in Southwark LND. Find other listings like Customer Service Officer by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Officer is a Customer Service Customer Service Representative Job at Brackenberry located in Southwark LND. Find other listings like Customer Service Officer by searching Oodle for Customer Service Customer Service Representative Jobs.