Service Care Solutions Ltd
This listing was posted on Careers4a.
Customer Services Officer L2Z2
Description:
Job Type: Customer Service AdvisorLocation: CamdenDuration: Temp OngoingHours: 36 Hours a week, Office basedSalary: £19.36 umbrella p/h Key Responsibilities: Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.Job Type: Customer Service AdvisorLocation: CamdenDuration: Temp OngoingHours: 36 Hours a week, Office basedSalary: £19.36 umbrella p/h Key Responsibilities: Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.Seamlessly transitioning between various customer service access channels including telephony, face-to-face interactions, processing, correspondence, and web-based communication.Responding proactively to changes in customer demand by efficiently moving across services and channels to address inquiries and provide assistance.Making informed decisions on the frontline to resolve inquiries effectively at the first point of contact, demonstrating problem-solving skills and resourcefulness.Demonstrating a high skill level in managing complex cases and case-work, ensuring thorough understanding and appropriate resolution.Actively participating in service improvement initiatives by sharing ideas and collaborating on projects as required, aiming to enhance overall service delivery.Providing support and guidance to entry-level and experienced Customer Service Officers, fostering a collaborative and supportive team environment. Key Experience: General Understanding of Relevant public ServicesFamiliar with at least 2/4 service clusters and customer service access processes.Fast paced environments If you are interested in the position and wants to hear more information regarding the role please give me a call on 0177XXXXXX or alternatively email Arran at XXXX@servicecare.org.uk
Company:
Service Care Solutions
Posted:
April 4 on Careers4a
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More About this Listing: Customer Services Officer L2Z2
Customer Services Officer L2Z2 is a Customer Service Customer Service Representative Job at Service Care Solutions located in United Kingdom. Find other listings like Customer Services Officer L2Z2 by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Services Officer L2Z2 is a Customer Service Customer Service Representative Job at Service Care Solutions located in United Kingdom. Find other listings like Customer Services Officer L2Z2 by searching Oodle for Customer Service Customer Service Representative Jobs.